Frequently asked questions about OmniTrader and Nirvana Systems
Cancellation & Refund Policy
You may cancel automated renewal of your OmniTrader subscription by using our online account page (directions below) or by contacting us via e-mail, telephone or live chat. When you cancel your OmniTrader subscription, you are deactivating future automated renewals of the account. If you cancel during your trial period, you will still be able to continue to use the system until your trial ends, but at the end of your trial your subscription will not start, your account will shut off, and you will not be charged. If you cancel during your paid subscription (after 1 or more renewals), then you will continue to have access to OmniTrader until your pre-paid period has ended, and then your account will shut off automatically instead of renewing. If you do not cancel automatic renewal of your membership prior to your renewal date (or the end of your trial), we will (and you authorize us to) charge your membership fee to the credit card we have on file for you for that renewal period. All fees paid are non-refundable. It is your responsibility to manage your subscription.
What is the difference between End of Day, Real Time and Professional?
Each version of OmniTrader is designed for different trading needs. The following is a brief description of each.
End of Day: If you normally review and trade stocks only after the market has closed for the day, or if delayed information is best suited for your needs - this version is for you. You might also choose End of Day if you trade Mutual Funds.
Real Time: If you prefer viewing markets in real time with streaming data – this version is for you. Real Time allows you to analyze and trade using intraday time frames such as 1 min, 5 min, or 15 min. Real Time also includes everything found in the End of Day version.
Professional: This is our top of the line version of OmniTrader. Professional includes everything found in Real Time and End of Day – plus more! Professional contains the capability to create your own custom indicators and systems using OmniLanguage (VB.net). If you’re a power user, or a trader who creates proprietary trading formulas, this version is for you..
Is data included with my purchase?
Data is included if you have purchased one of the subscription levels to OmniTrader. If you purchase a full version of OmniTrader, then your data will be an additional fee. This will allow you to use data that you may already be paying for from companies like eSignal, DTN, and Metastock.
If I start with the Risk Free Trial, can I upgrade to the full version?
Yes! With the purchase of any subscription level you have the opportunity to upgrade to the full version of OmniTrader at a discounted price. You also have the ability to upgrade at a discounted price from End of Day, Real Time, or Professional.
What if OmniTrader doesn't fit my needs?
In the unlikely case that OmniTrader doesn’t fit your needs we have an unconditional 60-day money back guarantee on any purchased version of OmniTrader. (Subscriptions not included)
To cancel future renewal, (a) first log into your account page and click on the Subscriptions tab. (b) In the window that appears, click on "Cancel Subscription". Be sure to complete the process and all steps.